Mike Black

Mike Black is the Chief Growth Officer at Profitero, a leading eCommerce acceleration company offering intelligence-driven solutions for profitable growth. With a background in marketing, he held leadership positions in product marketing and demand generation at various global analytics companies. Before Profitero, Mike was the Vice President of Product Marketing at Nielson.

 

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According to a recent eCommerce organizational benchmark study, eCommerce has become increasingly democratized, with brands embedding its capabilities into each business function. This has led to joint business plans that prioritize eCommerce in every business goal. How can organizations collaborate with interdepartmental teams to accelerate eCommerce efforts throughout?

Traditionally, eCommerce has been confined to a single team that executes media and content single-handedly without input. Yet, the landscape has become more nuanced, with organizations needing to implement change management practices to outperform competitors and manage omnichannel selling and advertising. eCommerce leader Mike Black emphasizes a holistic eCommerce approach that involves collaborating with teams to align omnichannel strategies and expand roles and capabilities. He also notes the role of organization-wide education in promoting eCommerce efforts.

In this week’s episode of The Digital Deep Dive, Aaron Conant chats with Mike Black, the Chief Growth Officer at Profitero, about the future of eCommerce capabilities in businesses. Mike discusses results from Profitero’s 2024 eCommerce Organizational Benchmark study, the rise of integrated eCommerce teams, and the importance of collaborating with retailers.

Resources mentioned in this episode:

Quotable Moments: 

Action Steps:

  1. Invest in education and upskilling: Prioritize training programs that enhance digital literacy across sales and marketing teams. This approach addresses the challenge of aligning traditional business units with the fast-paced demands of eCommerce, ultimately creating a more cohesive and effective team.
  2. Enhance retailer collaboration: Foster deeper, more strategic relationships with retailers by sharing valuable insights and data. This step helps overcome superficial engagement and aligns both parties on omnichannel strategies, driving mutual growth and understanding.
  3. Implement category management: Establish dedicated category management roles to bridge brand strategies with consumer insights, particularly in digital contexts. This addresses the opportunity to elevate retail relationships and improve market presence by focusing on category-specific trends and demands.
  4. Adopt market share as a key metric: Shift your focus toward omnichannel market share as a foundational performance metric to align goals across the organization. This approach measures success and promotes a unified strategy that reflects both online and offline growth.
  5. Pilot AI initiatives in eCommerce: Begin small-scale AI projects to generate and optimize product content, such as images and descriptions. This addresses the current hesitancy around AI adoption by allowing companies to explore its potential benefits while navigating legal and operational considerations.

About BWG Connect...

BWG Connect provides executive strategy and networking sessions that help brands from any industry with their overall business planning and execution. We network and knowledge share together to better understand and adapt to the newest trends, strategies, and pain points shaping growth in the digital space. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

In addition, we have had 1x1 conversations with over 5,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting-edge and provide our clients with best-in-class guidance on how to win in the digital world. We have provided free consultations and strategy sessions for companies of all sizes, from start-ups to Fortune-100, to enable growth, resolve issues and make curated service provider introductions that can impact your digital footprint.

We have held to the philosophy of providing high-level insights and actionable knowledge with no sales pitches in order to provide to our network the ability to listen, learn and act to improve themselves as well as their organizations. Our ultimate goal is to be the resource out there to help digital executives find the research they need to excel in the modern marketplace.

If you are interested in getting involved with any of our current or past events, you can find them here. If you are looking for help & would like to set up some time to chat with our team, you can schedule a time or reach out directly to Aaron@bwgconnect.com or Tiffany@bwgconnect.com.

Mike Black

Mike Black is the CMO of Profitero, a leading eCommerce acceleration company offering intelligence-driven solutions for profitable growth. With a background in marketing, he held leadership positions in product marketing and demand generation at various global analytics companies. Before Profitero, Mike was the Vice President of Product Marketing at Nielson, where he launched new analytics products for the company’s retail measurement business.

 

 

 

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Here’s a glimpse of what you’ll learn:

In this episode…

Digital marketing has shifted from an occasional perk to a new business standard as brands optimize content to drive conversions on the digital shelf. Yet with so much demand for innovative content and record-high consumption rates, how can you test and measure your content to ensure your efforts generate maximum ROI?

According to eCommerce-focused marketer Mike Black, the first step in content optimization is to assemble your briefs to target retail algorithms and advertise in the appropriate categories. However, keywords and competitors change dynamically and frequently, so you must leverage automation and other analytics tools to track incremental performance. Mike cites the digital shelf as a key performance driver but warns that data sets can become siloed, so by applying the data to various marketing channels like retail media, you can develop an integrated strategy for informed decision-making.

In the latest episode of The Digital Deep Dive, Aaron Conant hosts Mike Black, the CMO of Profitero, who talks about the convergence of media, commerce, and the digital shelf. Mike addresses the democratization of eCommerce and technology, how to leverage software tools for paid media, and how data-driven insights boost content performance.

Resources mentioned in this episode:

About BWG Connect...

BWG Connect provides executive strategy and networking sessions that help brands from any industry with their overall business planning and execution. We network and knowledge share together to better understand and adapt to the newest trends, strategies, and pain points shaping growth in the digital space. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

In addition, we have had 1x1 conversations with over 5,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting-edge and provide our clients with best-in-class guidance on how to win in the digital world. We have provided free consultations and strategy sessions for companies of all sizes, from start-ups to Fortune-100, to enable growth, resolve issues and make curated service provider introductions that can impact your digital footprint.

We have held to the philosophy of providing high-level insights and actionable knowledge with no sales pitches in order to provide to our network the ability to listen, learn and act to improve themselves as well as their organizations. Our ultimate goal is to be the resource out there to help digital executives find the research they need to excel in the modern marketplace.

If you are interested in getting involved with any of our current or past events, you can find them here. If you are looking for help & would like to set up some time to chat with our team, you can schedule a time or reach out directly to Aaron@bwgconnect.com or Tiffany@bwgconnect.com.

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