Mike Black is the CMO of Profitero, a leading eCommerce acceleration company offering intelligence-driven solutions for profitable growth. With a background in marketing, he held leadership positions in product marketing and demand generation at various global analytics companies. Before Profitero, Mike was the Vice President of Product Marketing at Nielson, where he launched new analytics products for the company’s retail measurement business.
Digital marketing has shifted from an occasional perk to a new business standard as brands optimize content to drive conversions on the digital shelf. Yet with so much demand for innovative content and record-high consumption rates, how can you test and measure your content to ensure your efforts generate maximum ROI?
According to eCommerce-focused marketer Mike Black, the first step in content optimization is to assemble your briefs to target retail algorithms and advertise in the appropriate categories. However, keywords and competitors change dynamically and frequently, so you must leverage automation and other analytics tools to track incremental performance. Mike cites the digital shelf as a key performance driver but warns that data sets can become siloed, so by applying the data to various marketing channels like retail media, you can develop an integrated strategy for informed decision-making.
In the latest episode of The Digital Deep Dive, Aaron Conant hosts Mike Black, the CMO of Profitero, who talks about the convergence of media, commerce, and the digital shelf. Mike addresses the democratization of eCommerce and technology, how to leverage software tools for paid media, and how data-driven insights boost content performance.
BWG Connect provides executive strategy and networking sessions that help brands from any industry with their overall business planning and execution. We network and knowledge share together to better understand and adapt to the newest trends, strategies, and pain points shaping growth in the digital space. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
In addition, we have had 1x1 conversations with over 5,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting-edge and provide our clients with best-in-class guidance on how to win in the digital world. We have provided free consultations and strategy sessions for companies of all sizes, from start-ups to Fortune-100, to enable growth, resolve issues and make curated service provider introductions that can impact your digital footprint.
We have held to the philosophy of providing high-level insights and actionable knowledge with no sales pitches in order to provide to our network the ability to listen, learn and act to improve themselves as well as their organizations. Our ultimate goal is to be the resource out there to help digital executives find the research they need to excel in the modern marketplace.
If you are interested in getting involved with any of our current or past events, you can find them here. If you are looking for help & would like to set up some time to chat with our team, you can schedule a time or reach out directly to Aaron@bwgconnect.com or Tiffany@bwgconnect.com.
Sreenath Reddy is the Founder of Intentwise, a technology platform that provides professional advertisers, large-scale aggregators, and high-volume agencies with automation, competitive intelligence, and data infrastructure for Amazon and other eCommerce sites. With more than 20 years of experience in the digital advertising and data analytics space, he utilizes AI to solve marketplace eCommerce challenges. Before founding Intentwise, Sreenath was the Senior Director of Marketing Strategy at Orbitz Worldwide.
With the rapid adoption of eCommerce, online marketplaces like Amazon and Walmart share more data than ever. Yet, as brands collect this data, it becomes fragmented within advertising, retail, and operations departments. How can you integrate data signals to make informed decisions?
Data analytics problem solver Sreenath Reddy classifies data into three distinct categories: strategic, operational, and diagnostic. Strategic data comprises customer lifetime value, competition, and incrementality, in which brands must take a predictive approach to develop actionable insights. Analyzing operational data requires automating performance metrics from inventory levels, ad spend, and profitability. With diagnostic data, Sreenath recommends developing a system to identify potential disruptions, causes, and solutions.
In today’s edition of The Digital Deep Dive, Aaron Conant welcomes Sreenath Reddy, the Founder of Intentwise, back to the show to discuss analyzing and grouping Amazon data. Sreenath shares how to align ad spend with product profitability, how to analyze incrementality, and his mission to unify data signals.
BWG Connect provides executive strategy and networking sessions that help brands from any industry with their overall business planning and execution. We network and knowledge share together to better understand and adapt to the newest trends, strategies, and pain points shaping growth in the digital space. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
In addition, we have had 1x1 conversations with over 5,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting-edge and provide our clients with best-in-class guidance on how to win in the digital world. We have provided free consultations and strategy sessions for companies of all sizes, from start-ups to Fortune-100, to enable growth, resolve issues and make curated service provider introductions that can impact your digital footprint.
We have held to the philosophy of providing high-level insights and actionable knowledge with no sales pitches in order to provide to our network the ability to listen, learn and act to improve themselves as well as their organizations. Our ultimate goal is to be the resource out there to help digital executives find the research they need to excel in the modern marketplace.
If you are interested in getting involved with any of our current or past events, you can find them here. If you are looking for help & would like to set up some time to chat with our team, you can schedule a time or reach out directly to Aaron@bwgconnect.com or Tiffany@bwgconnect.com.
Amazon’s complex terms, conditions, and fines have hindered brands’ financial clarity, and the consistent influx of Vendor Central chargebacks and shortages compromises account profitability. While many sellers believe they have low chargeback and shortage rates, they often lack the appropriate data to identify and report errors and claim refunds. Moreover, there is a significant disconnect between Vendor Central finance and Amazon Direct teams, as neither party communicates about financial discrepancies and the associated dispute opportunities.
How can you verify overcharges to your Vendor Central account and manage your finances to ensure optimal profitability?
Amazon charges are separated into three distinct categories: chargebacks, shortages, and excess trading terms. Amazon reports shortages and chargebacks under the belief that you made a shipping error, and excess trading terms are undisclosed fines that brands often overlook. Trading terms fees occur when Amazon bills product units they claim not to have received or charges trading terms on orders never placed. Hannah Blackburn, Co-founder and Director of The Hawkers Club, explains Amazon’s systematic accounting errors, stating, “So even if you deliver right; even if you do everything right, there are glitches in their accounting system, which means they’re overcharging you on trading terms accidentally…there hasn’t been a single Vendor Central account…that I haven’t found this issue.”
Sellers should also acknowledge the SIOC (ships in own container) incentive program, where Amazon allows you to claim incentives for each SIOC unit. However, these are not granted automatically, so you must contact Amazon within 9-12 months to request these rewards. Similarly, Amazon monitors and fines errors made when fulfilling SIOC deliveries, making the incentive pivotal to your annual revenue.
Before filing disputes with Amazon, sellers should conduct quarterly meetings with internal teams. This ensures you remain informed of upcoming incentives, trading terms, and expenses. For instance, Amazon no longer allows sellers to reject returns, despite prior no-return agreements. Consequently, the platform invoices brands that don’t adhere to these guidelines. Yet by referencing previous no-return contracts, Amazon will fully refund these charges. Collaborating with departments empowers you and your teams to take the appropriate actions to recover funds.
Sellers may avoid disputes based on the false but common belief that Amazon allows only 60 days to file claims. Rather, you have 24 months to address overcharges on trading terms which can be extended another year for excessive fines. Conversely, the time limit on shortage disputes is not specified. Amazon is also likely to reject claims, further disincentivizing brands from addressing unnecessary expenses. But even if the time limit has expired, you can still request rejection evidence from Amazon since the statute of limitations only applies to shortages that have not been disputed yet. This evidence may prove that Amazon didn’t review your disputes, permitting you to resubmit them for additional consideration.
When preparing for disputes, compiling data and documentation is critical for maximizing returns. During team meetings, you should prepare a gross margin agreement to ensure Amazon doesn’t overcharge on guaranteed profitability. It’s ideal to address this with Amazon monthly to demonstrate that you’ve met the platform’s required profit margin. Accounting and finance teams should also understand drop shipping trading terms and establish price-per-vendor code requirements. Ultimately, sellers should comprehensively examine Amazon’s audit claims to mitigate oversights.
Chase Alderton is the Senior Partner and Field Marketing Manager at Recharge, which helps merchants launch and scale their subscription businesses by turning one-time buyers into loyal repeat customers. In his role, he works with the Recharge Agency Partner network. Chase has held multiple positions at Recharge, including Marketing Associate and Partner Marketing Manager. He also hosts the Hit Subscribe podcast, which shares stories of entrepreneurs scaling eCommerce businesses.
Customer lifetime value and retention remain top-of-mind as brands spend their advertising dollars generating website leads and conversions. Subscription programs are optimal for acquiring customer loyalty, but companies must structure them accordingly to accelerate profitability. How should you leverage subscriptions for your business model?
eCommerce professional Chase Alderton observes three distinct types of subscription models. Subscribe and save programs offer customers discounts on repeat purchases, while subscription boxes are products curated to consumer preferences. The most overlooked yet fruitful offering is the membership model, which requires customers to sign up to receive exclusive access to deals, promotions, and support. Optimizing these offerings requires upselling and cross-selling products by building a community of brand advocates. You can also employ various communication touchpoints to deliver additional value.
Join Aaron Conant in today’s episode of The Digital Deep Dive as he speaks with Chase Alderton, Recharge’s Senior Partner and Field Marketing Manager, about building subscription models for customer retention and lifetime value. Chase shares strategies for boosting subscription revenue, examples of effective subscription models, and the importance of experimenting with various subscription programs.
BWG Connect provides executive strategy and networking sessions that help brands from any industry with their overall business planning and execution. We network and knowledge share together to better understand and adapt to the newest trends, strategies, and pain points shaping growth in the digital space. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
In addition, we have had 1x1 conversations with over 5,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting-edge and provide our clients with best-in-class guidance on how to win in the digital world. We have provided free consultations and strategy sessions for companies of all sizes, from start-ups to Fortune-100, to enable growth, resolve issues and make curated service provider introductions that can impact your digital footprint.
We have held to the philosophy of providing high-level insights and actionable knowledge with no sales pitches in order to provide to our network the ability to listen, learn and act to improve themselves as well as their organizations. Our ultimate goal is to be the resource out there to help digital executives find the research they need to excel in the modern marketplace.
If you are interested in getting involved with any of our current or past events, you can find them here. If you are looking for help & would like to set up some time to chat with our team, you can schedule a time or reach out directly to Aaron@bwgconnect.com or Tiffany@bwgconnect.com.
Zach Riegle is the VP of Sales and Marketing at Blue Wheel Media, an omnichannel digital commerce agency delivering end-to-end D2C, retail, and marketplace solutions. He has held various roles at Blue Wheel, including Director of Digital Strategy and Director of Business Development. With experience in SEO, content, marketing automation, Amazon, social media, and digital strategy, Zach develops online strategies focused on eCommerce and lead generation.
In the digital marketing landscape, traditional creative strategies involve generating a comprehensive brand video for multiple social platforms. But this lacks consideration for audience segmentation and the nuances within each platform. How can you develop a digital-first creative strategy to increase conversions and ROI?
Instead of reshooting videos and editing choppy footage, digital creative involves strategizing how to optimize content for each channel before developing a campaign. Digital marketer Zach Riegle maintains that each social platform has exclusive engagement methods, so you must produce consistent content to convey a cohesive brand story. For instance, TikTok is distinguished by social communities, so identifying and capitalizing on trends is crucial to reach target audiences. Ultimately, video content should generate at least a 20% click-through rate, where audiences watch three or more seconds, enhancing campaign efficiency.
Join Aaron Conant in this episode of The Digital Deep Dive as he welcomes Zach Riegle, Blue Wheel Media’s VP of Sales and Marketing, who talks about the importance of digital creative strategies. Zach addresses how to analyze digital creative campaigns, techniques for generating TikTok content, and the future of TV advertising.
BWG Connect provides executive strategy and networking sessions that help brands from any industry with their overall business planning and execution. We network and knowledge share together to better understand and adapt to the newest trends, strategies, and pain points shaping growth in the digital space. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
In addition, we have had 1x1 conversations with over 5,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting-edge and provide our clients with best-in-class guidance on how to win in the digital world. We have provided free consultations and strategy sessions for companies of all sizes, from start-ups to Fortune-100, to enable growth, resolve issues and make curated service provider introductions that can impact your digital footprint.
We have held to the philosophy of providing high-level insights and actionable knowledge with no sales pitches in order to provide to our network the ability to listen, learn and act to improve themselves as well as their organizations. Our ultimate goal is to be the resource out there to help digital executives find the research they need to excel in the modern marketplace.
If you are interested in getting involved with any of our current or past events, you can find them here. If you are looking for help & would like to set up some time to chat with our team, you can schedule a time or reach out directly to Aaron@bwgconnect.com or Tiffany@bwgconnect.com.
To succeed on Amazon, it’s crucial that you have a sound business model, cater to your consumers, and market your product effectively. However, other key areas could help you increase revenue, avoid extra costs, and ultimately boost your bottom line.
From new seller incentives to bonus programs, Amazon offers plenty of opportunities to increase cash flow.
But don’t forget about possible overcharges, discrepancies, and costly shipping issues. With some knowledge, diligence, and expert partnerships, you can get reimbursed for hidden costs and fees related to inbound shipments, lost or damaged units, weight and dimension fees, and more.
So what specific steps should you take to boost profits and minimize costs? We spoke with an expert from GETIDA to dig into the details.
Whether you’re just starting your Amazon journey or are a seasoned seller, the platform has a few bonus incentives to push your brand forward.
New Seller Incentives
If you register your brand on Amazon and open a new account, they’ll reward you with a 5% bonus. This bonus is capped at $1 million, but this incentive program could put an extra $50,000 back in your pocket. This program not only applies to new brands but is also available to existing sellers who are expanding their brands into other countries.
Brand Referral Bonus Program
In addition to Amazon’s new seller incentives is a brand referral bonus program. If your brand is registered on Amazon, you can opt into this initiative and make the most of your non-Amazon marketing. If you use a special Amazon link to drive outside traffic into Amazon’s marketplace, they’ll give you a 10% bonus — with no cap. This program can be used for email campaigns, TikTok, Twitter, and other strategies.
Between FBA fees and Amazon seller fees, your brand could lose a significant chunk of revenue. What can you do about it?
Yoni Mazor, Chief Growth Officer and Co-founder of GETIDA, offers a simple solution: package smaller, lighter, and smarter when selling online.
If you’re a potato chip brand on grocery store shelves, you want to avoid deflated packaging that takes up as little space as possible. You want inflated chip bags that stand out on the shelves. But for Amazon sellers, consumers are already sold on your product from their online browse — you don’t need fancy, expensive packaging that will reduce your profit.
Shipping costs are often higher than necessary because products are big and bulky. Whether it’s deflating a soccer ball or rolling up a pair of jeans, if there’s a way to pack more efficiently, do it. You’ll have fewer fees and more revenue.
For many third-party Amazon sellers, reconciliation for inbound shipments, lost or damaged goods, and overcharges can be a headache. The team at GETIDA has some strategies to protect your costs.
Inbound Shipments
When a vendor packs items for shipment, it can be difficult to analyze where any issues took place. GETIDA suggests this solution: when logging into seller central, you can click the icon that says “manage FBA shipments.” From there, you can look at the FBA details, research missing units, and present proof of delivery and proof of purchase for reimbursement.
Lost or Damaged Units
Like inbound shipment issues, lost or damaged units can affect your bottom line. To reconcile lost or damaged products, you need two reports: your inventory ledger for the past 18 months and a reimbursement report. Amazon has its own reconciliation tool to help you in the process, or you can use an expert partner like GETIDA.
Whether your products were lost, damaged, overcharged, or not delivered to the correct location, the key is to take action as early as possible. Amazon has specific timeframes for reconciliation cases, and you want to ensure that you stick to the guidelines and meet those deadlines for maximum reimbursement.
“Selling on Amazon is like being on a battlefield in a warzone,” Yoni says. Bullets are flying at you constantly in the form of sourcing, launching, marketing, advertising, customer support, and logistics, to name a few. But Yoni goes on to say, “You don't want to stop everything [and say] ‘hey, let's look back [and] see what happened the past 18 months,’ because it’s very difficult over time as you scale.”
Yoni suggests developing a responsible team dedicated to FBA auditing, reconciling discrepancies on time, and replying to already-open cases instead of opening new ones. He also emphasizes the value of hiring a team of experts when needed and maintaining professionalism throughout the process. You don’t want to be pushy or dishonest with Amazon — in the end, upholding a professional and honest profile will help you reap the platform’s rewards.
Gautam Kanumuru is the Co-founder and CEO of Yogi, a product sentiment analysis platform that enables brands to gain deeper visibility into customer feedback and voice-of-customer. With a background in AI and natural language processing, he played a crucial role in developing Microsoft products, including Cortana and Xbox. Before co-founding Yogi, Gautam was the Vice President of Engineering at Clarke.ai and a Program Manager at Microsoft.
As the digital space becomes increasingly competitive, brands are harnessing customer-centric, data-driven growth strategies. Reviews and ratings have unexplored potential to implement rich feedback from shoppers, but this data source is underutilized as most brands emphasize insights from potential purchasers rather than existing customers. How are leading brands capitalizing on customer sentiment analysis to optimize products and drive sales?
According to product sentiment specialist Gautam Kanumuru, reviews and ratings are more than a measurement of volume. Rather, these data sets provide insight into your products, enabling you to develop and improve PDPs, reframe product messaging based on majority feedback, and create ad campaigns for new product launches. A robust customer sentiment analysis approach involves utilizing automated platforms like Yogi to aggregate, prioritize, and disseminate data to meet customer expectations effectively.
Join Aaron Conant in this episode of The Digital Deep Dive as he hosts Gautam Kanumuru, Yogi’s Co-founder and CEO, to address the value of reviews and ratings for product innovations and brand growth. Gautam shares best practices for evaluating reviews and ratings, how to experiment with AI for review analytics, and how data aggregation facilitates business growth.
BWG Connect provides executive strategy and networking sessions that help brands from any industry with their overall business planning and execution. We network and knowledge share together to better understand and adapt to the newest trends, strategies, and pain points shaping growth in the digital space. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
In addition, we have had 1x1 conversations with over 5,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting-edge and provide our clients with best-in-class guidance on how to win in the digital world. We have provided free consultations and strategy sessions for companies of all sizes, from start-ups to Fortune-100, to enable growth, resolve issues and make curated service provider introductions that can impact your digital footprint.
We have held to the philosophy of providing high-level insights and actionable knowledge with no sales pitches in order to provide to our network the ability to listen, learn and act to improve themselves as well as their organizations. Our ultimate goal is to be the resource out there to help digital executives find the research they need to excel in the modern marketplace.
If you are interested in getting involved with any of our current or past events, you can find them here. If you are looking for help & would like to set up some time to chat with our team, you can schedule a time or reach out directly to Aaron@bwgconnect.com or Tiffany@bwgconnect.com.
Traditional Amazon advertising approaches involve assessing performance by measuring KPIs such as last-touch attributions, ACOS (advertising cost of sales), and ROAS. But as more brands leverage the platform’s advertising network, Amazon has increased costs, rendering these metrics inadequate for quantifying long-term growth in multiple business sectors.
Conversely, incremental advertising methods leverage precise data that you can use to drive cumulative sales and maximize growth on Amazon. How can you apply incrementality to your marketing strategy and use actionable insights to execute a targeted advertising approach?
Many brands limit their growth potential by analyzing exclusively attributed sales and structuring their ad spend around advertising methods with low incrementality rates. For instance, while investing in branded searches and keywords boosts attributed sales, this action is too granular and inhibits organic sales growth. Conversely, focusing on genetic keywords and your brand’s organic ranking elevates overall sales continually.
The most reliable way to analyze sales growth is to experiment with both ads and organic rankings. You can conduct systematic, controlled testing by launching various ad campaigns during specific events like holidays or through promotional deals and evaluate organic rankings separately. By dissecting your insights, you can structure your ad spend budget accordingly.
One of Amazon’s most beneficial ad types is top-of-search placements, which position organically ranked and sponsored products on the first page of search results. Ellie Edwards, Perpetua’s Product Designer, reveals that “Top-of-search ad placements generate around 49% of conversions…from only 2% of impressions on sponsored products overall.” This visibility makes top-of-search the leading driver of sales, so it’s crucial to employ incrementality. However, since both sponsored and organic products exist on the first page, top-of-search mirroring can occur, compromising incremental sales and making it difficult for shoppers to distinguish between two identical products.
How can you reduce top-of-search mirroring to augment incremental sales growth?
Identifying mirroring involves pinpointing instances where your product ranks within the top six organic placements. This allows you to take calculated measures to optimize product position. For instance, you can mitigate sales cannibalization on mirrored products by limiting your keyword bidding to reduce sponsored ad rankings, encouraging shoppers to purchase products by clicking on the top organic placement. Alternatively, exchanging sponsored items for higher-profiting products relevant to your target search terms enhances organic sales.
To promote your products to the top-of-search position, it’s imperative to analyze and select relevant keywords. Joe Rideout, the Co-founder and Chief Product Officer at Perpetua, lists and explains the three criteria for distinguishing search terms, “One would be search volume, so this is a search term that gets a lot of traffic on Amazon. Two is the top-of-search click share. So this is a signal of how much people tend to click on the top few search results versus scrolling around and exploring a lot. And finally, the click-through rate of your products, which is a proxy measure for the relevance of the search term to your products or brand.”
Once you’ve determined ideal keywords and search terms, you must strategically market your products to the top-of-search page. Assessing product incrementality for specific terms requires considering its relevance, competitiveness, and organic rankings. Each ad you test should target shoppers and their most frequently used keywords, and your product reviews, ratings, and prices should match or outperform the competition. Incremental sales increase with organic ratings, so optimizing this rank elevates your products to top-of-search status.
Incrementality plays a crucial role in your advertising approach and can improve product ratings and optimize your ad spend to drive sales growth consistently.
Hannah Blackburn is the Co-founder and Director of The Hawkers Club, a company that helps vendors and sellers solve their most pressing challenges and navigate eCommerce marketplaces, including Amazon and Target. In her role, Hannah advises online sellers and vendors on how to directly position their brands and value offerings as Amazon partners to increase profitability and revenue.
Before co-founding The Hawkers Club, she joined Amazon as a brand specialist with an initial focus on vendor excellence and marketing before transitioning to stock management and profitability. Since she’s written the business logic powering some of the algorithms that run Amazon, Hannah knows how you can systematically make profitable decisions that Amazon’s algorithms reward.
As brands seek to maximize profitability on Amazon, hidden fees, overcharges, and shortages remain a prevailing concern within the platform. How can you identify and address these chargebacks to structure your account spending?
Although you may have a plan in place to mitigate chargebacks and shortages, Amazon expert and accounting veteran Hannah Blackburn says you can leverage additional strategies to safeguard your vendor central account. Amazon places fines and claims on each of its services that brands must recover. These include cost price claims, shipping costs for returns, unjustified provisional rates, overcharges on trading terms, and high direct fulfillment freight costs. When disputing these oversights, it’s essential to prepare invoices and present precise account data to prove your claims. You can also leverage Amazon’s various incentives to facilitate the dispute process.
In today’s episode of The Digital Deep Dive, Aaron Conant sits down with Hannah Blackburn, the Co-founder and Director of The Hawkers Club, to discuss how to dispute Amazon fines. Hannah explains how to identify chargebacks, shortages, and fees on Amazon, considerations for fulfillment-related charges and shortages, and how to use automation to monitor purchase orders.
BWG Connect provides executive strategy and networking sessions that help brands from any industry with their overall business planning and execution. We network and knowledge share together to better understand and adapt to the newest trends, strategies, and pain points shaping growth in the digital space. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
In addition, we have had 1x1 conversations with over 5,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting-edge and provide our clients with best-in-class guidance on how to win in the digital world. We have provided free consultations and strategy sessions for companies of all sizes, from start-ups to Fortune-100, to enable growth, resolve issues and make curated service provider introductions that can impact your digital footprint.
We have held to the philosophy of providing high-level insights and actionable knowledge with no sales pitches in order to provide to our network the ability to listen, learn and act to improve themselves as well as their organizations. Our ultimate goal is to be the resource out there to help digital executives find the research they need to excel in the modern marketplace.
If you are interested in getting involved with any of our current or past events, you can find them here. If you are looking for help & would like to set up some time to chat with our team, you can schedule a time or reach out directly to Aaron@bwgconnect.com or Tiffany@bwgconnect.com.
Hannah Blackburn is the Co-founder and Director of The Hawkers Club, a company that helps vendors and sellers solve their most pressing challenges and navigate eCommerce marketplaces, including Amazon and Target. In her role, Hannah advises online sellers and vendors on how to directly position their brands and value offerings as Amazon partners to increase profitability and revenue.
Before co-founding The Hawkers Club, she joined Amazon as a brand specialist with an initial focus on vendor excellence and marketing before transitioning to stock management and profitability. Since she’s written the business logic powering some of the algorithms that run Amazon, Hannah knows how you can systematically make profitable decisions that Amazon’s algorithms reward.
As brands seek to maximize profitability on Amazon, hidden fees, overcharges, and shortages remain a prevailing concern within the platform. How can you identify and address these chargebacks to structure your account spending?
Although you may have a plan in place to mitigate chargebacks and shortages, Amazon expert and accounting veteran Hannah Blackburn says you can leverage additional strategies to safeguard your vendor central account. Amazon places fines and claims on each of its services that brands must recover. These include cost price claims, shipping costs for returns, unjustified provisional rates, overcharges on trading terms, and high direct fulfillment freight costs. When disputing these oversights, it’s essential to prepare invoices and present precise account data to prove your claims. You can also leverage Amazon’s various incentives to facilitate the dispute process.
In today’s episode of The Digital Deep Dive, Aaron Conant sits down with Hannah Blackburn, the Co-founder and Director of The Hawkers Club, to discuss how to dispute Amazon fines. Hannah explains how to identify chargebacks, shortages, and fees on Amazon, considerations for fulfillment-related charges and shortages, and how to use automation to monitor purchase orders.
BWG Connect provides executive strategy and networking sessions that help brands from any industry with their overall business planning and execution. We network and knowledge share together to better understand and adapt to the newest trends, strategies, and pain points shaping growth in the digital space. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
In addition, we have had 1x1 conversations with over 5,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting-edge and provide our clients with best-in-class guidance on how to win in the digital world. We have provided free consultations and strategy sessions for companies of all sizes, from start-ups to Fortune-100, to enable growth, resolve issues and make curated service provider introductions that can impact your digital footprint.
We have held to the philosophy of providing high-level insights and actionable knowledge with no sales pitches in order to provide to our network the ability to listen, learn and act to improve themselves as well as their organizations. Our ultimate goal is to be the resource out there to help digital executives find the research they need to excel in the modern marketplace.
If you are interested in getting involved with any of our current or past events, you can find them here. If you are looking for help & would like to set up some time to chat with our team, you can schedule a time or reach out directly to Aaron@bwgconnect.com or Tiffany@bwgconnect.com.
