The New Wave Of Communication & Collaboration

The Future of Remote Work & Customer Engagement 

November 10, 2020 | 1:30 PM – 2:30 PM EST


BWG Connect invites you to participate in a candid interactive industry discussion. Hear from your peers how companies are communication & collaboration during these unprecedented times, sharing stories around  concrete lessons learned & real-world challenges faced!

There is no cost to join. There are no Sales Pitches or Presentations. This event is co-hosted by RingCentral and BWG Connect.

Discussion Topics

  • Digital Engagement: Improving customer engagement - SMS, video and voice
  • Multi-tenant cloud UC for large enterprise - call routing, hunt groups, contact center, HA and failover
  • Consolidating communications - voice, video, meetings, contact center, programmable communications
  • Managing the cost of increasing contact center volumes through remote agents
  • Open APIs - the benefits of partner integrations
  • Comparing the cost of Cloud UCaas vs. on-premise systems

Event Partners

Guest Speakers

Ben Clemmons

Sr. Account Executive at RingCentral

Ben is a Sr. Account Executive and has been with RingCentral for almost 4 years and has 6 years combined in UCaaS/CCaaS. He focuses on companies in Florida between 400-1999 employees and is based in Orlando.

David Allen

Senior Manager of Solutions Engineering at RingCentral

David is a Senior Manager of Solutions Engineering for RingCentral and is in his 5th year with the company. He is based in New England and continues to wake up every morning excited about what is coming next.

Event Moderator

Greg Irwin

COO at BWG Strategy LLC

BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.

Provide your information below and we will be in touch.

Event Information

November 10, 2020  |  1:30 PM - 2:30 PM EST

Event format

Q&A Discussion
Moderated Fireside Chat with Featured Speakers
Roundtable Layout
Majority of the time engaging attendees around key topics
Make Connections
Opportunities to network after

What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

In addition, BWG Connect provides free consultations & specializes in helping brands of all sizes with their eCommerce planning and execution. Our team has decades of experience related to the eCommerce & retail ecosystem, and will take the time to understand your goals so that we can help you build a winning strategy that is curated specifically for your business. We have had 1x1 conversations with over 3,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting edge and provide our clients with best -in-class guidance on how to win in the digital world.
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