The Future of Reviews and Consumer Feedback

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The Future of Reviews and Consumer Feedback

Saoud Khalifah

Saoud Khalifah is the Founder, CEO, and CTO of Fakespot, an online service that detects fake reviews and misinformation using AI. Since 2016, 20 million people have used this free service to analyze reviews on Amazon, Best Buy, Sephora, Walmart, and Yelp. Saoud was on the 2020 Forbes 30 Under 30 list for Retail and eCommerce. Before founding Fakespot, he was a Software Engineer at Goldman Sachs.

Here’s a glimpse of what you’ll learn:

  • Saoud Khalifah explains the types of review manipulations
  • Are robot-generated reviews prevalent?
  • How brands can address review fraud 
  • The future of online marketplaces amid scams
  • Fakespot’s strategies for detecting fraud 
  • Saoud talks about forged reviews on other retail platforms
  • Building trust with consumers

In this episode…

When shopping online, 90% of consumers consider product reviews and ratings before making a purchase. But 30% of reviews are fraudulent, either generated by a robot or paid individuals. So what does this entail for the future of eCommerce, and how can you mitigate scammers to boost sales?

Artificial content is becoming increasingly prevalent, and reviews are only a portion of the problem. Amazon and other marketplaces are doing little to prevent fraudulent activity, resulting in a loss of trust among consumers. To protect your brand, Saoud Khalifah advises building loyalty upon initial launch. The most authentic businesses have a simple and modest online presence in which real customers leave reviews that display brand loyalty.

In today’s episode of The Digital Deep Dive, Aaron Conant chats with Saoud Khalifah, Founder, CEO, and CTO of Fakespot, about how fraudulent reviews impact eCommerce businesses. Saoud discusses the types of review manipulations, how brands can address fraudulent reviews, and the future of online marketplaces amid scams.

Resources mentioned in this episode:

About BWG Connect...

BWG Connect provides executive strategy and networking sessions that help brands from any industry with their overall business planning and execution. We network and knowledge share together to better understand and adapt to the newest trends, strategies, and pain points shaping growth in the digital space. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

In addition, we have had 1x1 conversations with over 5,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting-edge and provide our clients with best-in-class guidance on how to win in the digital world. We have provided free consultations and strategy sessions for companies of all sizes, from start-ups to Fortune-100, to enable growth, resolve issues and make curated service provider introductions that can impact your digital footprint.

We have held to the philosophy of providing high-level insights and actionable knowledge with no sales pitches in order to provide to our network the ability to listen, learn and act to improve themselves as well as their organizations. Our ultimate goal is to be the resource out there to help digital executives find the research they need to excel in the modern marketplace.

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BRINGING TOGETHER INFLUENTIAL EXECUTIVES AND SENIOR PROFESSIONALS

What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
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