Gautam Kanumuru is the Co-founder and CEO of Yogi, a product sentiment analysis platform that enables brands to gain deeper visibility into customer feedback and voice-of-customer. With a background in AI and natural language processing, he played a crucial role in developing Microsoft products, including Cortana and Xbox. Before co-founding Yogi, Gautam was the Vice President of Engineering at Clarke.ai and a Program Manager at Microsoft.
As the digital space becomes increasingly competitive, brands are harnessing customer-centric, data-driven growth strategies. Reviews and ratings have unexplored potential to implement rich feedback from shoppers, but this data source is underutilized as most brands emphasize insights from potential purchasers rather than existing customers. How are leading brands capitalizing on customer sentiment analysis to optimize products and drive sales?
According to product sentiment specialist Gautam Kanumuru, reviews and ratings are more than a measurement of volume. Rather, these data sets provide insight into your products, enabling you to develop and improve PDPs, reframe product messaging based on majority feedback, and create ad campaigns for new product launches. A robust customer sentiment analysis approach involves utilizing automated platforms like Yogi to aggregate, prioritize, and disseminate data to meet customer expectations effectively.
Join Aaron Conant in this episode of The Digital Deep Dive as he hosts Gautam Kanumuru, Yogi’s Co-founder and CEO, to address the value of reviews and ratings for product innovations and brand growth. Gautam shares best practices for evaluating reviews and ratings, how to experiment with AI for review analytics, and how data aggregation facilitates business growth.
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