Uptime and Scalability, Limitations and Successes of Contact Center as a Service (CCaaS)

BWG Connect's Work-From-Anywhere Enterprise Forum: Panel Four

Mar 16, 2021 3:00 PM - 3:50 PM EST

Event Description

We do a deep dive into Contact Center as a Service, or CCaaS.

Discussion Topics

CCaaS and the cost saving model of "purchase only what you need."
What are the differences between CCaaS and UCaaS? What are the effectiveness of bundling the two together?

Event Partners

Guest Speakers

Greg Irwin LinkedIn

Co-Founder, Co-CEO at BWG Strategy LLC

BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.

Mike Kane

Vice President, Global Channel Sales at Dialpad

Christopher Dow

CTO at August Home

Gary Kohlheim

Director, IT Operations at Walden University

Torey Brignolo

Manager, Contact Center Operations at Broward College

Event Moderator

Greg Irwin LinkedIn

Co-Founder, Co-CEO at BWG Strategy LLC

BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.

Mike Kane

Vice President, Global Channel Sales at Dialpad

Christopher Dow

CTO at August Home

Gary Kohlheim

Director, IT Operations at Walden University

Torey Brignolo

Manager, Contact Center Operations at Broward College

What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.