Uptime and Scalability, Limitations and Successes of Contact Center as a Service (CCaaS)

BWG Connect's Work-From-Anywhere Enterprise Forum: Panel Four

Mar 16, 2021 3:00 pm3:50 PM 


We do a deep dive into Contact Center as a Service, or CCaaS.

There is no cost to join any of our virtual half-day forums.

Discussion Topics

  • CCaaS and the cost saving model of "purchase only what you need."
  • What are the differences between CCaaS and UCaaS? What are the effectiveness of bundling the two together?

Event Partner

Guest Speaker

Torey Brignolo

Manager, Contact Center Operations at Broward College

Gary Kohlheim

Director, IT Operations at Walden University

Mike Kane

Vice President, Global Channel Sales at Dialpad

Christopher Dow

CTO at August Home

Event Moderator

Greg Irwin

COO at BWG Strategy LLC

BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.

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Event Information

Mar 16, 2021 3:00 pm - 3:50 PM

Event format

Roundtable Layout
Featuring 20+ executives, where everyone can contribute, ask questions and learn from peers
On-Topic Discussions
Q&A format, moderated by BWG Connect with group interaction throughout
Make Connections
Opportunities to network before and after

What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

In addition, BWG Connect provides free consultations & specializes in helping brands of all sizes with their eCommerce planning and execution. Our team has decades of experience related to the eCommerce & retail ecosystem, and will take the time to understand your goals so that we can help you build a winning strategy that is curated specifically for your business. We have had 1x1 conversations with over 3,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting edge and provide our clients with best -in-class guidance on how to win in the digital world.
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