Transforming the Contact Center with Conversational AI: Empowering Exceptional Customer Experiences

VIP Dinner - New York City, NY

Aug 8, 2023 6:00 PM8:30 PM EST

Event Description

Conversational AI chatbots have emerged as indispensable tools for modern customer support, heralding substantial growth and transformative disruption in the quest for AI-assisted solutions. Embracing this cutting-edge technology offers unprecedented pathways to implementation, while necessitating agile adaptability to keep pace with its rapid evolution. Forward-thinking companies that seize the opportunity to provide relevant, personalized experiences are reaping outsized rewards.

In this dynamic landscape, embracing Conversational AI is not merely an option but a strategic imperative. Organizations that equip themselves with the right tools, strategies, and a customer-centric approach will not only navigate the challenges ahead but also thrive in the era of transformative customer support. Come join a group of your peers in exploring the limitless possibilities of Conversational AI as we unravel the secrets to empowering exceptional customer experiences and unlocking the full potential of this game-changing technology.

BWG Connect & 8x8 invite you to join us for an interactive discussion over drinks and dinner with your peers! We'll explore the latest trends in the space and get your questions answered.

As always, there will be no sales pitches and dinner is free.

There is Limited Seating Available and RSVP is Required!

As we stand at the cusp of this transformative era, several pivotal questions beckon forward-looking organizations:

  • Anticipating Future Decision Points: How can you proactively prepare for the impending decision points arising from the integration of Conversational AI in your contact center operations? Strategic planning and a clear vision for leveraging AI will be crucial in maximizing its potential.
  • Leveraging Advanced Communication Tools: What innovative communication tools and capabilities will you need to harness to unlock the true power of Conversational AI? Embracing the latest technologies will empower your team to deliver seamless and enriching customer interactions.
  • Driving Continuous Improvement through AI and Data-Driven Intelligence: In a world of ever-changing customer expectations, how can you utilize AI and data-based insights to foster continuous improvement? By harnessing the wealth of information available, you can refine your processes and exceed customer expectations.
  • Delivering Exceptional Customer Experiences: The cornerstone of success lies in delivering unparalleled customer experiences. How can you leverage Conversational AI to create personalized and delightful interactions that leave a lasting impression on your customers?

Event Partners

8x8

8x8 enables organizations to become faster, flatter, and more agile. With 8x8 XCaaS unifying UC and CC channels, organizations can now have contact center, voice, video, chat, and APIs all on one cloud communications platform.

Guest Speaker

Greg Irwin LinkedIn

Co-Founder, Co-CEO at BWG Strategy LLC

BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.

Alec Dritsas LinkedIn

Senior Enterprise Account Executive at 8x8

Will Bohn LinkedIn

RVP, Enterprise Sales Northeast at 8x8

Event Moderator

Greg Irwin LinkedIn

Co-Founder, Co-CEO at BWG Strategy LLC

BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.

Alec Dritsas LinkedIn

Senior Enterprise Account Executive at 8x8

Will Bohn LinkedIn

RVP, Enterprise Sales Northeast at 8x8

What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
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