The Current State of Leisure & Business Travel

Leveraging Automation To Survive The Surge

Aug 18, 2021 12:00 pm1:00 PM EST

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Event Description

We all see the huge demand in leisure travel globally that has overtaxed hotels, car rentals and even cities themselves. In the very near future we will see a corresponding surge in business travel as companies begin to bring employees back to the office and relax their pandemic travel restrictions. But the demands of this business travel will not be like before.

Now, we've all had 18 months of increasingly sophisticated online interactions with businesses. Our expectations have changed. How do we address increasingly demanding needs and expectations of the corporate traveler in the coming months?

BWG Connect & Fusion BPO invite you to participate in an interactive discussion with your peers.

As always, there will be no sales pitches and there is no cost to join.

Discussion Topics

  • Has the pandemic changed the expectations of business and leisure travelers?
  • Has the demographic of the typical traveler changed?
  • How will business travel volumes compare to the current surge in leisure travel?
  • Leveraging automation and technology tools to manage demand in the travel sector.
  • How has the source of leads and new demand changed?
  • What kind of travel self-services are expected now in this sector?

Event Partners

Guest Speakers

Greg Irwin

COO at BWG Strategy LLC

BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.

Bryan McCay

Vice President Of Technology Services at Fusion BPO

Bryan's 30 year career has focused on selling and delivering technology solutions and services across multiple industries. He has focused on delivering and supporting large enterprise solutions that have led to his expertise in customer care and help desk support services.

Adrian Bingham

Head of Customer Contact and Data Integration at Jurys Inn

Adrian is currently the Head of Customer Contact and Data at Jurys Inn and Leonardo UK & Ireland, a leading hotel provider in the UK. Adrian is a seasoned Contact Center and Hospitality Veteran with over 20 years dual industry experience.

Most recently Adrian’s key focus has been the use of technology in enhancing the guest experience whilst reducing cost, through innovative RPA use, collaborative API integrations and creative telephony solutions. Prior to Jurys Inn, Adrian worked in a Leadership Role for IHG operating in EMEA, APAC and The America’s, culminating in his position as Managing Director of Holiday Inn International.

Event Moderator

Greg Irwin

COO at BWG Strategy LLC

BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.

Bryan McCay

Vice President Of Technology Services at Fusion BPO

Bryan's 30 year career has focused on selling and delivering technology solutions and services across multiple industries. He has focused on delivering and supporting large enterprise solutions that have led to his expertise in customer care and help desk support services.

Adrian Bingham

Head of Customer Contact and Data Integration at Jurys Inn

Adrian is currently the Head of Customer Contact and Data at Jurys Inn and Leonardo UK & Ireland, a leading hotel provider in the UK. Adrian is a seasoned Contact Center and Hospitality Veteran with over 20 years dual industry experience.

Most recently Adrian’s key focus has been the use of technology in enhancing the guest experience whilst reducing cost, through innovative RPA use, collaborative API integrations and creative telephony solutions. Prior to Jurys Inn, Adrian worked in a Leadership Role for IHG operating in EMEA, APAC and The America’s, culminating in his position as Managing Director of Holiday Inn International.

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What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
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