The pandemic opened the door to many new technologies, including telehealth, that offer a new level of convenience and ease and put consumers — and their preferences — at the center of care. As more patients and providers embrace virtual care, however, it’s becoming clear how important trust, comfort, and an ongoing relationship are in any mode of care. From the consumer perspective, where are the greatest opportunities for expanding virtual healthcare? And how can healthcare providers testing these new waters deliver a personal, patient-first virtual care experience on par with in-person visits? To answer this question, Hero Digital surveyed 1,500 people about their expectations and sentiment when it comes to interacting with their healthcare providers. The recently-released study examines different care contexts to identify where virtual makes sense — and where it may not.
BWG Connect, Adobe & Hero Digital invite you to participate in an interactive discussion with your peers, exploring this shifting landscape.
There is no cost to join. There are no Sales Pitches or Presentations.
This event is co-hosted by Adobe, Hero Digital and BWG Connect.
Director, Product at Optum
Optum is a health services and innovation company on a mission to help people live healthier lives and to help make the health system work better for everyone.
Head of Industry Strategy & Marketing - Health & Life Sciences, Adobe
Healthcare consumers are comparing digital experiences across platforms, across industries, and their expectations of what is a good experience, a bad experience, an exceptional experience are evolving rapidly. And this is exactly where Adobe plays.
Senior Vice President Client Services, Hero Digital
Hero Digital is a leading independent customer experience company founded in California at the intersection of business, design, and technology. Hero Digital works with the C-Suite of the Fortune 500 to drive transformational business growth through superior customer experiences that deliver brand and consumer value.
Co-Founder & Managing Director at BWG Connect
BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.