Risk vs Revenue: Accelerating eCom Growth while Mitigating Fraud

New York - VIP Dinner Event

Nov 4, 2021 6:00 PM8:30 PM EST

Event Description

As businesses experience more of their sales volume shifting to e-commerce, fraud risk has also substantially grown. But in the vital effort to protect revenue and reduce fraud, good customers often end up receiving a poor experience. False-positive transaction declines, undue friction, and restrictive returns policies are just a few examples of the unfortunate side-effects of many merchants’ fraud prevention strategies.

Discussion Topics

  • How do leaders consider customer experience across the eCommerce funnel?
  • What are the best methods to target bad actors at sign-up, sign-in and checkout?
  • How does “Item Not Received” abuse put customer relationships in jeopardy, and what can be done about it?
  • How can an eCommerce merchant grow revenue without sacrificing customer experience or operational efficiency?

Event Partners

Forter

Forter offers a fraud solution that helps retailers grow sales, lower costs, and improve customer experience via its Decision as Service.

Connect with Forter

Guest Speaker

Bruce Dunfee

VP Consumer & Retail at BWG Strategy LLC

In his role as a Moderator of BWG Forums Bruce brings a wealth of experience and perspective to our team. Bruce joined BWG from Reebok where he was a Senior Director of Specialty & Fashion Sales and has 20+ years of footwear industry experience having worked at adidas, Puma, and Converse. He brings an unprecedented amount of industry knowledge and a greater focus and level of detail to BWG’s coverage of brands, retail, and eCommerce. Bruce strengthens, enhances and extends BWG’s Consumer & Retail coverage.

Scott Buchanan

Chief Marketing Officer at Forter

Event Moderator

Bruce Dunfee

VP Consumer & Retail at BWG Strategy LLC

In his role as a Moderator of BWG Forums Bruce brings a wealth of experience and perspective to our team. Bruce joined BWG from Reebok where he was a Senior Director of Specialty & Fashion Sales and has 20+ years of footwear industry experience having worked at adidas, Puma, and Converse. He brings an unprecedented amount of industry knowledge and a greater focus and level of detail to BWG’s coverage of brands, retail, and eCommerce. Bruce strengthens, enhances and extends BWG’s Consumer & Retail coverage.

Scott Buchanan

Chief Marketing Officer at Forter

What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
envelopephone-handsetcrossmenu linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram