Ecommerce has grown dramatically in recent months, with consumers shopping online in droves. Businesses are making online shopping easier, providing seamless customer experience features like instant credits for INR claims, same day delivery, and flexible return policies.

While these are great options, most business leaders feel that their organizations have over-emphasized fraud and abuse prevention at the expense of customer experience. How do you get the balance right—reducing losses without introducing unnecessary complexities and friction into the eCommerce funnel?

• How do leaders consider customer experience across the eCommerce funnel?
• What are the best methods to target bad actors at sign-up, sign-in and checkout?
• How does “Item Not Received” abuse put customer relationships in jeopardy, and what can be done about it?
• How can an eCommerce merchant grow revenue without sacrificing customer experience or operational efficiency?