Customer Experience Explained: How Great CX Can Drive Better Revenue Growth

Mar 24, 2021 1:00 pm2:00 PM 

Summary

Give customers a great experience, and they’ll be more likely to buy, spend more, and keep coming back.

In this session, we break down what goes into building a successful Customer Experience (CX) program, explain how leading Ecommerce brands are leveraging MarTech to build superior experiences, and demonstrate specific tactics and results with actual case studies.

There is no cost to join. There are no Sales Pitches or Presentations.

All attendees will have the ability to submit questions to get them answered throughout the event.

This event is co-hosted by Digital Operative, 85Sixty and BWG Connect.

Discussion Topics

  • Redefining Customer Experience and how your customer is interacting with your brand.
  • How to optimize your current customer experience strategy to provide an improved experience through leading Martech & strategies.
  • Deep dive into case studies of how successfully implemented CX changes can ultimately drive up revenue.

 

 

Event Partner

Guest Speaker

Nick Powell

Optimization Architect at 85SIXTY

Nick is passionate about understanding human behavior. Previous experience includes companies like Enterprise, Verizon Wireless and Expedia. Over the past 10 years, Nick has designed and conducted over 2,000 online experiments. Nick’s specialty is behavioral analytics, experimentation, and optimization.

Trevor Aneson

Senior Director, Experience Optimization at 85SIXTY

Trevor is a Digital Experience & Optimization expert with more than a decade of experience helping brands leverage customer data and consumer psychology through MarTech to create effective and engaging customer experiences.

BJ Cook

CEO & Co-Founder

An award-winning, full-service, digital commerce agency with over 11 years of experience in providing innovative solutions to help their clients pursue business growth.

Event Moderator

Aaron Conant

Co-Founder & Managing Director at BWG Connect

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

Please enter your information below to request a copy of the post-event written summary or recording.

Event Information

Mar 24, 2021 1:00 pm - 2:00 PM

Event format

Roundtable Layout
Featuring 20+ executives, where everyone can contribute, ask questions and learn from peers
On-Topic Discussions
Q&A format, moderated by BWG Connect with group interaction throughout
Make Connections
Opportunities to network before and after
BRINGING TOGETHER INFLUENTIAL EXECUTIVES AND SENIOR PROFESSIONALS

What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

In addition, BWG Connect provides free consultations & specializes in helping brands of all sizes with their eCommerce planning and execution. Our team has decades of experience related to the eCommerce & retail ecosystem, and will take the time to understand your goals so that we can help you build a winning strategy that is curated specifically for your business. We have had 1x1 conversations with over 3,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting edge and provide our clients with best -in-class guidance on how to win in the digital world.
envelopeusercartphone-handsetcrossmenu linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram