Composable and Collaborative: The Future of CX

May 17, 2022 1:30 PM2:30 PM EDT

Event Description

Maintaining a healthy and thriving technology partnership requires long-term planning, resource allocation, and most importantly… mutual desires for success. Technology partner programs with the strongest ecosystems foster collaboration among the various players including digital agencies, marketing automation vendors, and composable technologies.

The pandemic has brought about an increased urgency of customer experiences across industries and geographies. The future of CX requires open-collaboration and partner-to-partner motions that a vibrant partner community can readily provide in order to keep ahead of today's commercial operating models.

Discussion Topics

  • Why movement to the cloud has advanced the need for best-of-breed or composable solutions
  • How agency leaders have responded (and grown their businesses) due to the rise in digitalization
  • Considerations for the new frontier of consulting and service delivery models
  • Tips and techniques from successful collaborations using composable solutions
  • Understand the investment, talent and resources required when considering a new technology partnership

Event Partners

Axelerant

Axelerant is a Digital Experience Design and Development agency that focuses on managed staffing, end-to-end projects, and flexible support services. Their integrated services include Drupal, Acquia, DevOps, Frontend, Quality Engineering, and Consulting.

Acquia

Acquia provides the leading cloud platform for building, delivering, and optimizing digital experiences.

Connect with Acquia

Guest Speakers

Tiffany Serbus-Gustaveson LinkedIn

Senior Digital Strategist at BWG Connect

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

Lynne Boudreau

Area Vice President, Channels at Acquia

Lynne Boudreau is the Area Vice President of Channels at Acquia, a software development firm. She has over 20 years of expertise in the digital experience industry. She has previously worked as the Director of Partner Advocacy for Progress, Account Executive for Episerver (formerly Ektron), and held managerial roles for brands in the technology market.

Brian Browning

Vice President, Technology at Kin + Carta

Brian Browning is the Vice President of Technology at Kin + Carta, an IT services and consulting agency. For over 20 years, he’s delivered expertly executed interactive projects for clients and led teams ranging between 10 to 75 people. Before his time at Kin + Carta, Brian was the Vice President of Project-based Solutions at Artech L.L.C., Vice President at Rightpoint, Senior Vice President at Ameex Technologies, and Vice President of Enterprise Solutions at Ektron, Inc. 

Justin Emond

CEO & Founder at Third and Grove

Justin Emond is the CEO and Founder at Third and Grove, an IT firm that builds award-winning experiences. Before founding Third and Grove, Justin was a freelance software engineer and Senior Project Manager at Urban Insight. He also worked at the University of Southern California as an Adjunct Faculty member and a Manager of Information Technology.

Piyush Poddar

VP, Sales & Partnerships at Axelerant

Piyush Poddar is the Vice President of Sales and Partnerships at Axelerant, a firm that helps agencies engineer digital experiences. He has over 20 years of experience in the IT industry and is one of the Founding Board Members of the Indian Drupal Community. Piyush has held executive level roles as the Chief Technology Officer at Monsoon Consulting, CEO and Founder of Srijan Interactive, and Partner at Commercial Computers. 

Event Moderator

Tiffany Serbus-Gustaveson LinkedIn

Senior Digital Strategist at BWG Connect

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

Lynne Boudreau

Area Vice President, Channels at Acquia

Lynne Boudreau is the Area Vice President of Channels at Acquia, a software development firm. She has over 20 years of expertise in the digital experience industry. She has previously worked as the Director of Partner Advocacy for Progress, Account Executive for Episerver (formerly Ektron), and held managerial roles for brands in the technology market.

Brian Browning

Vice President, Technology at Kin + Carta

Brian Browning is the Vice President of Technology at Kin + Carta, an IT services and consulting agency. For over 20 years, he’s delivered expertly executed interactive projects for clients and led teams ranging between 10 to 75 people. Before his time at Kin + Carta, Brian was the Vice President of Project-based Solutions at Artech L.L.C., Vice President at Rightpoint, Senior Vice President at Ameex Technologies, and Vice President of Enterprise Solutions at Ektron, Inc. 

Justin Emond

CEO & Founder at Third and Grove

Justin Emond is the CEO and Founder at Third and Grove, an IT firm that builds award-winning experiences. Before founding Third and Grove, Justin was a freelance software engineer and Senior Project Manager at Urban Insight. He also worked at the University of Southern California as an Adjunct Faculty member and a Manager of Information Technology.

Piyush Poddar

VP, Sales & Partnerships at Axelerant

Piyush Poddar is the Vice President of Sales and Partnerships at Axelerant, a firm that helps agencies engineer digital experiences. He has over 20 years of experience in the IT industry and is one of the Founding Board Members of the Indian Drupal Community. Piyush has held executive level roles as the Chief Technology Officer at Monsoon Consulting, CEO and Founder of Srijan Interactive, and Partner at Commercial Computers. 

What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
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