Commerce Connections: Unlocking the Key to Customer Experience Excellence in Retail VIP Dinner

Kick off your ShopTalk experience by joining us for a night of commerce, connection and discovery

Mar 27, 2022 7:00 pm9:30 PM PST

Event Description

As more consumers turn to digital channels to shop for goods, retailers are adopting digital technologies to facilitate engaging customer experiences. From personalization and frictionless checkouts to loyalty programs and self-service returns, companies are digitally transforming their business to meet the demanding expectations of online shoppers.

But businesses often find it challenging to keep up with the expectations of today’s sophisticated consumers. The competition is only a click away in this digital world, and in order to compete in this fast-changing environment, retailers must deliver more purposeful engagements to maintain and grow customer loyalty.

Together with Blue Acorn iCi (an Infosys company) and Adobe, we are bringing together some of the most impressive retailers to share lessons from the trenches as they have adapted their customer experience to digital. From personalization and frictionless checkouts to loyalty programs and self-service returns, hear from leading retailers and your peers about how they are digitally transforming their business to meet the demanding expectations of online shoppers.

Discussion Topics

  • How to create connected, streamlined customer experiences that meet shopper expectations
  • Redefining One-on-One Experiences
  • Blending Offline and Online Experiences with Omnichannel

Event Partners

Blue Acorn iCi

Blue Acorn iCi is a leading digital customer experience company that solves problems and delivers results. The first company of its kind to pioneer what's possible through the convergence of analytics, digital commerce, customer experience, and Experience Driven Commerce (XDC) services.

Adobe

Adobe offers products and services used by professionals, marketers, knowledge workers, application developers, enterprises and consumers for creating, managing, measuring, optimizing and engaging with compelling content and experiences.

Connect with Adobe

Guest Speakers

Aaron Conant

Co-Founder & Managing Director at BWG Connect

Aaron Conant is Co-Founder and Chief Digital Strategist at BWG Connect, a networking and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. Speaking 1x1 with over 1200 brands a year and hosting over 250 in-person and virtual events, he has a real time pulse on the newest trends, strategies and partners shaping growth in the digital space.

Chris J. Guerra

Co-CEO at Blue Acorn iCi, an Infosys company

Since joining Blue Acorn iCi and transitioning to the Co-CEO role, he has turned a boutique agency into a leading digital customer experience company in North America. Chris played an integral role in Infosys’s acquisition of Blue Acorn iCi, expanding Blue Acorn iCi’s commitment to delivering exceptional solutions, growing their digital customer experience capabilities, and helping clients navigate their digital transformation journeys.

Event Moderator

Aaron Conant

Co-Founder & Managing Director at BWG Connect

Aaron Conant is Co-Founder and Chief Digital Strategist at BWG Connect, a networking and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. Speaking 1x1 with over 1200 brands a year and hosting over 250 in-person and virtual events, he has a real time pulse on the newest trends, strategies and partners shaping growth in the digital space.

Chris J. Guerra

Co-CEO at Blue Acorn iCi, an Infosys company

Since joining Blue Acorn iCi and transitioning to the Co-CEO role, he has turned a boutique agency into a leading digital customer experience company in North America. Chris played an integral role in Infosys’s acquisition of Blue Acorn iCi, expanding Blue Acorn iCi’s commitment to delivering exceptional solutions, growing their digital customer experience capabilities, and helping clients navigate their digital transformation journeys.

What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
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