Bridging Employee & Customer Experience with XCaaS Solutions

Jun 22, 2021 1:30 pm2:30 PM EST

Summary

For years, companies have operated their business phone systems and contact centers on islands, with little to no integration with company-wide communications applications. In recent years, companies are finding value integrating the technologies more for business reasons than anything else. By combining these services in one cloud platform, companies also can leverage economies of scale with bundled licenses, as well.

BWG Connect, Recon Solutions and 8x8 invite you to participate in an interactive discussion with your peers, exploring this shifting landscape.

As always, there will be no sales pitches and there is no cost to join.

Discussion Topics

  • Work From Anywhere - Real-world remote / hybrid strategies and the collaboration systems to support it.
  • Hot desking in practice
  • Bridging desktop video to conference room video
  • Improving customer interactions, customer experience with more digital channels, fewer agents and more automation
  • Measuring productivity. Leveraging analytics and Arriving at Insights
  • Effective collaboration across multi-collaboration platforms - Teams, Zoom, 8x8, Cisco

Event Partners

Guest Speaker

Jamaal Savwoir

Director, Channel Sales Engineering at 8x8

Jamaal Savwoir leads the Sales Engineering Team within 8x8’s Channel Organization. Across North America, EMEA and Asia Pacific, his team is dedicated to the success of 8x8’s partner community. His 20 years of experience includes enterprise management, network monitoring automation and unified communications as well as the contact center technology stack. A SaaS veteran, Jamaal's 39 year background offers a wealth of knowledge regarding the challenges businesses face and the unique ways cloud solutions can help them thrive in today’s customer experience-focused, operate-from-anywhere economy.

Event Moderator

Greg Irwin

COO at BWG Strategy LLC

BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.

Provide your information below and we will be in touch.

Event Information

Jun 22, 2021 1:30 pm - 2:30 PM EST

Event format

Roundtable Layout
Featuring 20+ executives, where everyone can contribute, ask questions and learn from peers
On-Topic Discussions
Q&A format, moderated by BWG Connect with group interaction throughout
Make Connections
Opportunities to network before and after

BRINGING TOGETHER INFLUENTIAL EXECUTIVES AND SENIOR PROFESSIONALS

What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
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