Bridging Employee & Customer Experience with XCaaS Solutions

Jun 22, 2021 1:30 pm2:30 PM EST

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Event Description

For years, companies have operated their business phone systems and contact centers on islands, with little to no integration with company-wide communications applications. In recent years, companies are finding value integrating the technologies more for business reasons than anything else. By combining these services in one cloud platform, companies also can leverage economies of scale with bundled licenses, as well.

BWG Connect, Recon Solutions and 8x8 invite you to participate in an interactive discussion with your peers, exploring this shifting landscape.

As always, there will be no sales pitches and there is no cost to join.

Discussion Topics

  • Work From Anywhere - Real-world remote / hybrid strategies and the collaboration systems to support it.
  • Hot desking in practice
  • Bridging desktop video to conference room video
  • Improving customer interactions, customer experience with more digital channels, fewer agents and more automation
  • Measuring productivity. Leveraging analytics and Arriving at Insights
  • Effective collaboration across multi-collaboration platforms - Teams, Zoom, 8x8, Cisco

Event Partners

Guest Speakers

Greg Irwin

COO at BWG Strategy LLC

BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.

Jamaal Savwoir

Director, Channel Sales Engineering at 8x8

Jamaal Savwoir is the Director of Channel Sales Engineering at 8x8. He leads a team of technically savvy people who are transforming the future of business communications. 8x8 is a leading Software-as-a-Service provider, aimed at connecting individuals and teams so they can collaborate faster and work smarter.

Erik Bishop

Managing Partner at Recon Solutions

Erik Bishop is the Co-founder and Managing Partner at Recon, a company whose goal is to escort clients through digital transformation and help companies collaborate more efficiently. Erik’s knowledge transcends the barriers of IT, Cybersecurity, and Telecommunications.

Event Moderator

Greg Irwin

COO at BWG Strategy LLC

BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.

Jamaal Savwoir

Director, Channel Sales Engineering at 8x8

Jamaal Savwoir is the Director of Channel Sales Engineering at 8x8. He leads a team of technically savvy people who are transforming the future of business communications. 8x8 is a leading Software-as-a-Service provider, aimed at connecting individuals and teams so they can collaborate faster and work smarter.

Erik Bishop

Managing Partner at Recon Solutions

Erik Bishop is the Co-founder and Managing Partner at Recon, a company whose goal is to escort clients through digital transformation and help companies collaborate more efficiently. Erik’s knowledge transcends the barriers of IT, Cybersecurity, and Telecommunications.

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What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
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