From Bricks & Mortar to Clicks & Carts: Mastering B2B Ecommerce in 2024

Feb 21, 2024 1:30 PM2:30 PM EST

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Here's what we talked about

  • Changing landscape of B2B buying and the growing importance of ecommerce.
  • Key Strategies for B2B Ecommerce Success
    • Building a B2B-focused platform: Choosing the right platform for B2B needs
    • Crafting a captivating B2B online experience: Design, content, navigation, product information, etc.
    • Implementing powerful search and AI: Klevu's role in enhancing product discovery and conversions for B2B.
    • Optimizing for B2B buyers: User accounts, complex ordering processes, payment options, etc.
    • Marketing and promoting your B2B store: Reaching the right audience and driving traffic.

Event Partners

Klevu

Klevu is a leading provider of AI product discovery software that enables personalized search, merchandising, and product recommendations that just work. With Klevu, B2B and B2C retailers can achieve conversion rates comparable to Amazon, with many Klevu clients achieving up to 8% site-wide and 16% search conversion rates.

BigCommerce

BigCommerce is a leading Open SaaS ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. BigCommerce provides merchants sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Molton Brown, S.C. Johnson, Skullcandy, SoloStove and Vodafone.

Connect with BigCommerce

Guest Speakers

Tiffany Serbus-Gustaveson LinkedIn

Senior Digital Strategist at BWG Connect

Tiffany Serbus-Gustaveson is a Digital Strategist at BWG Connect, a network and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. With over 13 years of experience in the digital space, she has built a strong reputation for driving growth, innovation, and customer engagement across a variety of online platforms. She is passionate about keeping up with the latest industry trends and emerging technologies by speaking with hundreds of brands a year thru the BWG Network. 

Lance Owide LinkedIn

Senior Director and General Manager, B2B at BigCommerce

Lance Owide is in charge of ensuring BigCommerce is the best-in-class B2B SaaS eCommerce platform of the future. Lance helped BigCommerce through its Feedonomics acquisition and has transitioned to helping grow their B2B product offering. BigCommerce has always had a B2B eCommerce segment of customers but is now really focused on growing it more deliberately than ever. We discuss the common barriers to B2B eCommerce adoption and what's stopping companies from having more success online.

Rachel Tonner LinkedIn

Vice President of Global Marketing at Klevu

Rachel is a senior marketer and researcher with 15 years of experience within ecommerce, retail, and user experience, helping businesses identify and bridge gaps in user experience. Rachel's blend of seemingly incongruous specialisms -- including branding, copywriting, UX, PR, B2B growth marketing, and even opera and vocal performance -- give her unique perspective and fuel her curiosity. She has been noted as one of the Top 24 Voices in Ecommerce, and hosts the Klevu Discovered Podcast, uncovering strategic growth tips from retailers and experts.

Jason Greenwood LinkedIn

Founder of Greenwood Consulting

Jason is the founder of Greenwood Consulting - a specialist B2B eCommerce consultancy. For 20+ years, Jason has been helping brands expertly architect compelling digital shopping and brand engagement experiences. Jason hosts the eCommerce Edge Podcast (formerly At the Coalface) and posts almost daily to LinkedIn (32k+ followers). He is a passionate eCommerce mentor, commentator, keynote speaker, and content producer that loves giving back to the industry.

Event Moderator

Tiffany Serbus-Gustaveson LinkedIn

Senior Digital Strategist at BWG Connect

Tiffany Serbus-Gustaveson is a Digital Strategist at BWG Connect, a network and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. With over 13 years of experience in the digital space, she has built a strong reputation for driving growth, innovation, and customer engagement across a variety of online platforms. She is passionate about keeping up with the latest industry trends and emerging technologies by speaking with hundreds of brands a year thru the BWG Network. 

Lance Owide LinkedIn

Senior Director and General Manager, B2B at BigCommerce

Lance Owide is in charge of ensuring BigCommerce is the best-in-class B2B SaaS eCommerce platform of the future. Lance helped BigCommerce through its Feedonomics acquisition and has transitioned to helping grow their B2B product offering. BigCommerce has always had a B2B eCommerce segment of customers but is now really focused on growing it more deliberately than ever. We discuss the common barriers to B2B eCommerce adoption and what's stopping companies from having more success online.

Rachel Tonner LinkedIn

Vice President of Global Marketing at Klevu

Rachel is a senior marketer and researcher with 15 years of experience within ecommerce, retail, and user experience, helping businesses identify and bridge gaps in user experience. Rachel's blend of seemingly incongruous specialisms -- including branding, copywriting, UX, PR, B2B growth marketing, and even opera and vocal performance -- give her unique perspective and fuel her curiosity. She has been noted as one of the Top 24 Voices in Ecommerce, and hosts the Klevu Discovered Podcast, uncovering strategic growth tips from retailers and experts.

Jason Greenwood LinkedIn

Founder of Greenwood Consulting

Jason is the founder of Greenwood Consulting - a specialist B2B eCommerce consultancy. For 20+ years, Jason has been helping brands expertly architect compelling digital shopping and brand engagement experiences. Jason hosts the eCommerce Edge Podcast (formerly At the Coalface) and posts almost daily to LinkedIn (32k+ followers). He is a passionate eCommerce mentor, commentator, keynote speaker, and content producer that loves giving back to the industry.

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What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
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