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The Power of AI to Ignite CX & Operational Efficiency in the Contact Center

VIP Dinner - Boston, MA

Feb 21, 2024 6:00 PM - 8:30 PM EST

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Here's what we talked about

  • Delivering Exceptional Customer Experiences:
    • How can you leverage Conversational AI to create personalized and delightful interactions that leave a lasting impression on your customers?
  • Anticipating Future Decision Points:
    • How can you proactively prepare for the impending decision points arising from the integration of AI in your contact center operations to foster better customer and agent experiences?
  • Leveraging Advanced Communication Tools:
    • What innovative communication tools and capabilities will you need to harness to unlock the true power of AI?
  • Driving Continuous Improvement through AI and Data-Driven Intelligence:
    • In a world of ever-changing customer expectations, how can you utilize AI and data-based insights to foster continuous improvement?

Event Partners

8x8

8x8 enables organizations to become faster, flatter, and more agile. With 8x8 XCaaS unifying UC and CC channels, organizations can now have contact center, voice, video, chat, and APIs all on one cloud communications platform.

Guest Speakers

Greg Irwin LinkedIn

Co-Founder, Co-CEO at BWG Strategy LLC

BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.

William Bohn LinkedIn

RVP Sales, Northeast & Country Manager Canada at 8x8

Tom Rocharz LinkedIn

Director of Contact Centers at Cape Air

Event Moderator

Greg Irwin LinkedIn

Co-Founder, Co-CEO at BWG Strategy LLC

BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.

William Bohn LinkedIn

RVP Sales, Northeast & Country Manager Canada at 8x8

Tom Rocharz LinkedIn

Director of Contact Centers at Cape Air

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What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
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