BWG's Work-From-Anywhere Enterprise Forum will be taking place in a virtual setting. This half day virtual forum will provide the same level of quality content as our in-person forums in NYC, which encourage senior professionals to knowledge share & network with like-minded industry peers.
BWG prides itself on delivering the highest quality content, providing actionable insights and enabling attendees to make meaningful connections with other leaders in the space. Each session will be moderated by a BWG Connect professional to ensure that our panel sessions remain on topic and that we are answering key questions that the audience truly cares about.
We strive to create an immersive experience that allows direct interaction between the audience & panelists, even in this virtual setting. Each panel will last approximately 50 minutes and we will reserve time for the audience to send in live questions all throughout the day. There will be absolutely NO SALES PITCHES permitted by any of our speakers. All audience members will have access to introductions to any of the panelists and we're always open to making connections to others within our network as well.
Managing Employee and Agent Productivity at Home
In 2020, 88% of business organizations globally mandated or encouraged employees to work-from-home. This panel will be a thought leadership will focus on Employee management / productivity within an enterprise. What solutions / tactics have proven to be incremental to management / productivity in a WFG environment?
Security Concerns and Mitigation of Increasingly Remote employees
With the increase of Work From Home employees we saw an uptick in security threats throughout the pandemic. What solutions have proven to be the right fit for your organization? Which is a key area of focus: Threat Management, Endpoint Security, Email Security, IAM / PAM or Firewalls?
Microsoft Teams Full PBX vs. Overlay UCaaS - Comparing TCO and Operating Performance
Communication has been key to the success of your organization. This panel will focus on top tier UCaaS providers. We will be discussing differentiation between UCaaS providers, the TCO and performance.
Uptime and scalability, limitations and successes of Contact Center as a Service (CCaaS)
This panel will focus on CCaaS and the cost saving model of "purchase only what you need." We will dive into the differences between CCaaS and UCaaS and the effectiveness of bundling the two together.
Director of Call Center & Telephone Strategy at Sun Life Financial
CTO at August Home
Director Claims Transformation and Claim Service Center at AAA - The Auto Club Group
Director IT Operations at American Medical Technologies
Director, SAP Program Management at Pratt Industries
COO at BWG Strategy LLC
BWG Strategy is a research platform that provides market intelligence through Event Services, Business Development initiatives, and Market Research services. BWG hosts over 1,800 interactive executive strategy sessions (conference calls and in-person forums) annually that allow senior industry professionals across all sectors to debate fundamental business topics with peers, build brand awareness, gather market intelligence, network with customers/suppliers/partners, and pursue business development opportunities.