UCaaS Industry Outlook

Released Q4 2020

37 Pages

Format PDF

N: 48

Report Takeaway:


Enterprises see their UCaaS spend increasing by 18% YoY in 2020, vs pre-COVID expectations of 7%. Partners reported 30% YoY growth in aggregate, vs prior expectations of 20%.

Insights on:

BWG is running its fourth UCaaS survey. The report includes feedback on all leading UCaaS providers, with responses from 48 decision makers and resellers.

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My utilization of BWG has certainly picked up during this period. You continue to do a great job with your value-add more apparent than ever in volatile times.


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