Released Q1 2020

<100 Pages

Format PDF

N: 39

Report Takeaway:


Twilio remains a product leader. Twilio’s net promoter score (8.0 / 10) is high among the companies we’ve covered and a slight improvement from last year’s survey.


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Insights on:

This is our second report on Twilio, a follow-up from mid-2019. We received feedback from 39 organizations adopting or partnering with Twilio for unique insights on the CPaaS market and key competitors (with particular emphasis on TWLO).

What Are Insight Reports

Off the shelf and custom surveys from a network of over 125,000+ senior
professionals  and a proprietary database of over 1 million contacts.

My utilization of BWG has certainly picked up during this period. You continue to do a great job with your value-add more apparent than ever in volatile times.


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