2020 growth has moderated from 2018/19, but we found 38% YoY spend growth across all respondents in this survey
This is our third report on Twilio, our first since January 2020. We are surveying 36 Twilio partners & customers from the Twilio ecosystem for unique insights on the CPaaS and CCaaS markets.
My utilization of BWG has certainly picked up during this period. You continue to do a great job with your value-add more apparent than ever in volatile times.