Slack Outage Repercussions

Released Q1 2021

30 Pages

Format PDF

N: 30

Report Takeaway:

13%

If a second multi-hour outage occurs in the months ahead, 13% of respondents intend to cut back or churn from their paid Slack plans (all respondents are paid customers or partners).

Insights on:

BWG conducted a rapid response survey on the evening of January 4th to assess the impact of Slack’s large outage on 30 customers and partners. This was among Slack’s largest service interruptions and took place on the first working day of 2021, raising the profile of the incident.

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My utilization of BWG has certainly picked up during this period. You continue to do a great job with your value-add more apparent than ever in volatile times.

- ANALYST AT A LEADING INSTITUTIONAL INVESTOR

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