Cloud Contact Centers

Released Q2 2020

<100 Pages

Format PDF

N: 36

Report Takeaway:


COVID-19 has accelerated the reallocation of contact center spending from on-prem to cloud. Cloud contact center spend expectations for full-year 2020 have escalated from 18% YoY to 20% YoY since the crisis,


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Insights on:

This report addresses the impact of COVID-19 and mass work-from-home on cloud contact center projects and adoption.

What Are Insight Reports

Off the shelf and custom surveys from a network of over 125,000+ senior
professionals  and a proprietary database of over 1 million contacts.

My utilization of BWG has certainly picked up during this period. You continue to do a great job with your value-add more apparent than ever in volatile times.


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