Chris Perry is the Co-founder and Chief Learning Officer at firstmovr, a satellite Center of Excellence (COE) for eCommerce education and change management. He is also an Executive Educator and Keynote Speaker at Path to Purchase Institute. With over 11 years of experience as an eCommerce leader and executive educator, Chris aims to empower leaders to embrace change with actionable knowledge, strategies, and KPIs.
Oskar Kaszubski is the Co-founder and Chief Growth Officer at firstmovr and a Digital Advisor and Investor at Shop Crated, LLC. As a global eCommerce leader, he has over 16 years of experience leading eCommerce and digital transformation for global, midsize, and startup organizations. Oskar’s track record of transforming companies with global footprints, complex markets, and diverse cultures includes launching over 40 DTC eCommerce stores for notable brands, negotiating customer agreements with Amazon, and creating innovative new customer experiences.
eCommerce as a concept is daunting, with professionals struggling to understand digital product launches and same-day deliveries. Yet, this rapidly evolving space demands a certain level of organizational change and management. As a first mover navigating the tumultuous digital world, how can you educate your team to facilitate digital transformation?
According to Chris Perry and Oskar Kaszubski, the most common growth barrier eCommerce companies face is siloed teams. This occurs because businesses haven’t modified their goals to accommodate future transformation. When dismantling silos, it’s necessary to collect performance measurements of each function in an organization. But true change transpires when eCommerce leaders remain involved in operations and embrace the learning curve that accompanies digital organization.
In today’s episode of The Digital Deep Dive, Aaron Conant welcomes Chris Perry and Oskar Kaszubski of firstmovr to talk about digital change management and organizational development. Together, they cover how to educate eCommerce executives on change management, the importance of accountability, personal measurement, and growth, and eCommerce leaders’ biggest pain points.
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