Digital Customer Experience: 
Competing in a Post-Covid World in Financial Services

March 15, 2021  |  11:00 AM – 12:00 PM EST

Summary

The pandemic has been a profound stress test for business readiness and resilience – particularly in the financial services industry. As we think through the digital transformation that has occurred the past year, what does this mean as we look forward and navigate the new “Post-Covid” reality? How do we live up to customer expectations in a world suddenly gone virtual? How do you compete in this new environment and make customer acquisition and retention a personal and meaningful experience? Are new digital-first behavior patterns likely to persist once the pandemic abates? Join us in this compelling discussion and learn how Deloitte Digital is helping Financial Services Clients meet customer needs in this new business landscape.

Discussion Topics

  • Marketing resource management
  • Digitization at warp speed
  • Acquiring and retaining customers
  • Personalization at scale
  • Making digital acquisition work

Event Partners


Registration is free - you won’t want to miss this powerful discussion!

This event is co-hosted by Deloitte Digital and BWG Connect.

Guest Speakers

Bevin McArthur

Managing Director at Deloitte Digital

Gordon Smith

Financial Services Principal at Deloitte Digital

Event Moderator

Aaron Conant

Co-Founder & Managing Director at BWG Connect

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

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Event Information

March 15, 2021  |  11:00 AM - 12:00 PM EST

Event format

Roundtable Layout
Featuring 20+ Industry Leaders , where everyone can contribute, ask questions and learn from peers
On-Topic Discussions
Q&A format, moderated by BWG Connect with group interaction throughout
Make Connections
Opportunities to network before and after
BRINGING TOGETHER INFLUENTIAL EXECUTIVES AND SENIOR PROFESSIONALS

What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG Connect, in conjunction with BWG Strategy, has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

In addition, BWG Connect provides free consultations & specializes in helping brands of all sizes with their eCommerce planning and execution. Our team has decades of experience related to the eCommerce & retail ecosystem, and will take the time to understand your goals so that we can help you build a winning strategy that is curated specifically for your business. We have had 1x1 conversations with over 3,000 brands and have a real-time pulse on what digital strategies are successful and why. This in-depth knowledge allows our team to operate on the cutting edge and provide our clients with best -in-class guidance on how to win in the digital world.
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