Navigating the Digital Shelf: Harnessing the Power of Customer Voice

Jul 16, 2024 12:00 PM1:00 PM EST

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Here's what we talked about

  • Maximizing Product Listings: Techniques for using customer reviews and feedback to improve product descriptions, images, and overall digital shelf presence. 
  • Consumer Behavior Insights: Understanding what customers are saying about your products and how to use this information to anticipate trends and meet consumer needs. 
  • Data-Driven Decisions: Strategies for integrating customer feedback into your decision-making processes to refine marketing, product development, and customer service. 
  • Case Studies: Real-world examples of CPG brands that have successfully utilized customer voice to enhance their digital shelf performance and drive sales. 

Event Partners

Yogi

Yogi is a product sentiment platform that enables brands to gain deeper visibility into customer feedback and voice-of-customer. We are the only tool that uses proprietary AI & NLP technology with reviews & ratings as the main data source. This enables faster and more granular analyses to uncover issues, opportunities, and trends. Brands like Tylenol, Colgate, and Nestlé use Yogi to increase conversion rates on PDPs, prioritize product improvements, and find opportunities for innovation.

Connect with Yogi

Guest Speaker

Mariya Babaskina LinkedIn

VP of Marketing at Yogi

Mariya Babaskina is a distinguished marketing leader with over 15 years of experience specializing in the intersection of CPG, retail analytics, and customer feedback. Currently the VP of Marketing at Yogi, Mariya collaborates with industry giants such as Nestle and Church & Dwight to deliver bespoke, data-driven insights that drive business growth and innovation.

Before joining Yogi, Mariya expanded the reach of various brands, empowering thousands of locations with advanced CX analytics and review tools, while aligning teams on messaging to drive market expansion. She also played a crucial role in guiding a company through acquisition by overseeing marketing for multiple business units, implementing strategies that set new standards in tech.

Tiffany Serbus-Gustaveson LinkedIn

Senior Digital Strategist at BWG Connect

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

Event Moderator

Mariya Babaskina LinkedIn

VP of Marketing at Yogi

Mariya Babaskina is a distinguished marketing leader with over 15 years of experience specializing in the intersection of CPG, retail analytics, and customer feedback. Currently the VP of Marketing at Yogi, Mariya collaborates with industry giants such as Nestle and Church & Dwight to deliver bespoke, data-driven insights that drive business growth and innovation.

Before joining Yogi, Mariya expanded the reach of various brands, empowering thousands of locations with advanced CX analytics and review tools, while aligning teams on messaging to drive market expansion. She also played a crucial role in guiding a company through acquisition by overseeing marketing for multiple business units, implementing strategies that set new standards in tech.

Tiffany Serbus-Gustaveson LinkedIn

Senior Digital Strategist at BWG Connect

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

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What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
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